Question 1

How do your services work together?

Accepted Answer

Our services are designed to cover the entire supply chain journey. You can use them individually or combine them for a complete solution. For example, start with product sourcing to find suppliers, add factory audits for verification, use quality control during production, and finish with shipping and logistics. We coordinate all services seamlessly.

Question 2

What are your fees and payment terms?

Accepted Answer

We operate on transparent, fixed-fee pricing with no hidden costs or supplier commissions. Fees vary by service type and scope. Sourcing projects typically start from 5% of the total order value, factory audits from $350 to $900 per factory, and QC inspections from $250 to $500 per inspection. We provide detailed quotes upfront and accept payment via bank transfer or credit card.

Question 3

How long does each service typically take?

Accepted Answer

Timelines vary by service: Product sourcing takes 2-4 weeks to identify qualified suppliers. Factory audits are completed within 5-7 business days. QC inspections take 1-2 days on-site with reports within 24 hours. Shipping transit times depend on method (sea freight: 25-40 days, air freight: 5-10 days).

Question 4

Do you work with businesses of all sizes?

Accepted Answer

Yes, we work with startups launching their first product, SMEs scaling their operations, and large enterprises optimising their supply chains. Our services are scalable and we adapt our approach based on your order volumes, budget, and experience level.

Question 5

What industries and product categories do you cover?

Accepted Answer

We specialise in consumer electronics, home goods, textiles and apparel, automotive parts, packaging, and industrial equipment. Our supplier network spans 15+ manufacturing hubs across China, Vietnam, India, and other Asian countries. If your product category is not listed, contact us to discuss feasibility.

Question 6

How do I get started?

Accepted Answer

Get in touch through our enquiry form or email where we discuss your requirements, timeline, and budget. For complex projects, we can arrange a consultation call. We will recommend the best approach and provide a detailed proposal within 48 hours. Once approved, we assign a dedicated project manager and begin work immediately.

Question 7

How do you find and vet suppliers?

Accepted Answer

We use a multi-step vetting process: initial database screening, verification of business licences and export certifications, review of production capacity and equipment, assessment of quality management systems, and reference checks with existing clients. Only suppliers meeting our criteria are presented to you.

Question 8

What are typical minimum order quantities?

Accepted Answer

MOQs vary significantly by product type. Consumer electronics: 500-2,000 units. Textiles and apparel: 300-1,000 pieces. Home goods: 500-1,500 units. Custom products with tooling: 3,000-10,000 units. We negotiate reduced MOQs for trial orders when possible.

Question 9

Can you help with product customisation?

Accepted Answer

Absolutely. We support OEM (your design manufactured by the factory) and ODM (factory designs with your branding) projects. This includes custom colours, materials, packaging, logos, and complete product development from concept to production-ready specifications.

Question 10

How do you handle intellectual property protection?

Accepted Answer

We take IP seriously. All suppliers sign NDAs before receiving your specifications. We recommend registering trademarks in China before production. We can also structure orders across multiple suppliers to prevent any single factory from having your complete design.

Question 11

What is the difference between OEM and ODM?

Accepted Answer

OEM (Original Equipment Manufacturer): You provide the design and specifications; the factory manufactures to your exact requirements. ODM (Original Design Manufacturer): The factory has existing designs that you can customise and brand as your own. ODM is faster and cheaper; OEM offers complete control.

Question 12

What shipping options are available?

Accepted Answer

We arrange sea freight (FCL and LCL), air freight, express courier (DHL, FedEx, UPS), and rail freight to Europe. Sea freight is most economical for large orders (20-40 days). Air freight suits urgent or lightweight shipments (5-10 days). We handle door-to-door or port-to-port delivery.

Question 13

How long does shipping from China take?

Accepted Answer

Sea freight to Europe: 30-40 days. Sea freight to USA (West Coast): 14-20 days, (East Coast): 25-35 days. Air freight globally: 5-10 days. Express courier: 3-5 days. Add 3-7 days for customs clearance. We provide real-time tracking throughout.

Question 14

What certifications does my product need?

Accepted Answer

Requirements depend on your product type and destination market. Common certifications include CE marking (Europe), FCC (USA electronics), UL (USA safety), UKCA (UK), RoHS (hazardous substances), and REACH (chemicals). We assess your specific needs and connect you with accredited testing laboratories.

Question 15

How do customs duties work?

Accepted Answer

Import duties are calculated based on HS code classification, product value (CIF price), and destination country tariff rates. Rates typically range from 0-15% for most consumer goods. VAT/GST is also applied at import. We provide duty estimates during quoting and help with correct HS code classification.

Question 16

What documentation is required for importing?

Accepted Answer

Standard documents include: commercial invoice, packing list, bill of lading or airway bill, certificate of origin, and any product-specific certificates (CE, test reports). For certain products, you may need import licences or permits. We prepare all documentation and ensure compliance.

Question 17

How do I know if importing is right for my business?

Accepted Answer

Importing makes sense when you can achieve 40%+ cost savings compared to domestic sourcing, have sufficient order volumes to meet MOQs (typically 500-1,000 units), and can manage 8-12 week lead times. We can assess your situation during a free consultation.

Question 18

Do you charge fees to both buyer and supplier?

Accepted Answer

No, we charge transparent fees to you (the buyer) only. We do not accept commissions from factories, ensuring our recommendations are based solely on your best interests.

Question 19

What languages does your team speak?

Accepted Answer

Our team is fluent in English and Mandarin Chinese. We also have team members speaking Cantonese, Vietnamese, and Hindi for regional supplier communication. All client communication is in English.

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